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I'm happy to say that two of the most experienced ArtCAM developers let go by Autodesk have joined the team here at Vectric so hopefully the skills and knowledge won't be wasted.

Brian

The ShopBot version of VCarve Pro only works with ShopBot post-processors. There is an upgrade path from the ShopBot Edition to the full version of VCarve Pro but you would need to contact ShopBot...

Hi Ryan,

This usually indicates that the computer has had a Wacom style tablet installed which is now not present. If you are not using a tablet, go to 'Edit - Options' from the top menu bar and...

As I said, upgrades to 'point' releases are free, and you bought 2.5 and received 3.0 and 3.5 free. Major releases incur an upgrade cost unless you purchased the software in the previous 12 months in...

Hi John,
The 'point' releases e.g 3.5, 4.5, 8.5 etc. have always been free upgrades for people who have the matching major version, and you would definitely be entitled to V3.5 if you wish to...

A point to note is that if he is keeping his Aspire licence for use with his new machine, you won't legally be allowed to use it with the current machine. If it is going to be transferred with the...

Hi John,

If you have Aspire 3.0 you would have been entitled to the free upgrade to Aspire 3.5 (the What's New for that release is here ......

Hi Scott,

The ShopBot edition is slightly different and will be distributed directly from ShopBot not via the Vectric Portal. We are still working on some of the specialist variants of the program...

Hi,
Just to clarify sales of Vectric software. If the Aspire licence was purchased as an upgrade from a VCarve Pro licence the person upgrading no longer owns a valid licence of VCarve Pro and...

Hi,

This seems to be caused by a mismatch of layer names in toolpaths where the case of the name in the toolpath is different to that in the job. In the file we were sent, the toolpath had an...

The upgrade cost to Aspire V8 is $400 regardless of the previous version of Aspire you are upgrading from.

Hi,
Cut2D Laser is an OEM product which can only drive a laser. It has a simplified interface for lasers and all the normal toolpathing stuff removed. As Adrian has pointed out we do have people...

Hi,

The online Help - Check For Updates should work with the ShopBot edition of VCarve Pro, as it downloads a ShopBot Edition specific patch automatically.

However, the download for the patch...

Hi Kyle,

A few people updating to Aspire 4.5 via the patch seem to have ended up with an incorrectly updated opengl driver within Aspire.

There is an updated version of the patch now available...

Hi Jon,

Use the curve fit tool and select straight lines for the fitting type. Dont select your inner 'windows' as they have some bezier curves which I assume you want to keep as beziers.

Brian

Hi Bob,

The gadgets from 3.5 wont work with 4.0 as we have changed a lot of the interface. We have overhauled the location and installation of Gadgets and will be documenting the procedures from...

Hi,

Aspire 4.0 is currently only available to existing users upgrading from an earlier version, as we don't have the new DVD's yet with the all new tutorials.

Once the DVD's are available, we...

Hi All,

I'm really sorry about the licence generation problems with the first set of emails. Everyone who purchased from the original links should now have received their licence codes.

I've...

Hi Steve,

Brady's edits look correct, but you don't need to exit the program on all recent versions of Aspire / VCP / PartWorks to see the result of simple edits to the post.

If you change the...

Hi Ross,

Could you send the PartWorks file (crv) to support@vectric.com so we can take a look at it?

Thanks

Brian

Steve,

You only get the 'Open Vector' message if there are open vectors. If there are crossings or other problems with the data you get a warning that the toolpath couldn't be calculated, but you...

Hi Chuck,



You DO have two small open vectors in that file as Mark pointed out in his email reply to you....



When you import the file and use the 'Select Open Vectors' command if you...

Hi Chuck,

Can you send the files - both the original file from illustrator and the CRV3D that is giving you the warnings to support@vectric.com so we can look at it?

The open vectors message...

Hi Chuck,

If you contact Vectric via support@vectric.com we can try and get to the bottom of the problem.

Are you saving your file to a local disk or a USB / Network drive? If a USB or Network...

Hi,

You can modify the PartWorks post processor, within reason, but it must still be outputting ShopBot compatible code.

Depending on the post you are using there will be a section similar to...