Thanks for the input I'll send them a carefully crafed letter using some of your points which I didn't think of

They sent me an angry e-mail a month ago about draws opening I show up with helper my son .Shows us the draw and it worked perfectley I SHOULD CHARGE A 150 DOLLARS

The thing is with this bussiness you find the true charter of people some times its not very pleasent .I'am going to right a book one day its not like the decorating shows where every one is having a barbuce at the end of the day.

One story when I was working in Montreal in the early 90s at a refinishing shop.A lady brought a table back after it was refinised by us a month before ,It cost here another 450 I ask how come? she said the kitchen guy scrath it I will not charge because I fell he did an amzing job and didn't charge enough . I was floored

Last fall we had a client buy the guys pizza and coffees .I have work for some amazing people and other if you saw them crossing the street better leave it at that.
This stressed out my wife there sending e-mail on how to pay for the diswasher