I am glad you got a refund. I purchased a used shark after meeting a shopbotter, did not think I could afford the bot and still have not for one reason or another. Got garage wired, still no shopbot. I did make a small profit on the re-sale of used shark. I am still sponging off a bot owner, Heck, i can't even afford the software!!! Maybe next year. Now i sound like a cubs fan... go cardinals.