Hello, I have had a Desktop model for about a month and it has stopped 4 times on the same part at different spots in the tool path. Most of the time a pop up on the comp says that the tool isn't connected and offers to switch to preview mode. I called Shopbot tonight right as they were closing, we went over a bunch of things such as:
-Dust collection grounding problem: Can't be since it is cutting nothing and the vac has not been connected
-Turning off virus protection: did that on the last run
-Turning off all other programs: I only run the shopbot software while cutting
-Changing the USB port it plugs into: This is the 3rd port I have tried
I bought a new Dell Inspiron with Windows 7 only to run this machine. After getting off the phone I changed the USB, restarted the computer, turned off the virus software and ran the same program. It got relatively far for the piece and stopped cutting at about 3 minutes. This time the computer still thought the machine was running since the pop up didn't come up and the "Stop" button was still an option to click off.
I don't know what to do at this point. Any suggestions would be greatly appreciated!