Hello to all. Long time lurker, first time poster. And of course, my first post is a problem. My trusty old laptop has finally got to the point of no return. I have been dreading this day, because I have tried unsuccessfully in the past to bring on a new Windows 7 laptop. I am doing something wrong trying to get the new laptop and bot communicating. But I’m having the same problem with 2 laptops, so I’m hoping it’s an operator error (I know it is) and someone has had the same issue and can help me resolve it (I have been in communication with tech support and they have been great, but I wanted to throw this out in case I’ve not done a proper job of explaining my issue with support).
First – my new laptop is running Windows 7 Pro (32 bit). The other laptop I have tried is running windows 7 home (64 bit). My driver for my serial adapter is working fine and I am attempting the same version of SB3 that the old laptop is using (3.6.46). My machine is a PRT Alpha (7.2) that I bought new in 2004 and has been an awesome machine .
When I attempt to install the firmware using UI, I get the proper message box after turning on the control box and I also have the progress bar showing activity once the box has been turned on. The problem I get is when I try to go to live, I get an error stating a usb port problem.
The yellow box then tells me a communication error is occurring and check cables:
All cables are in place. I can switch to old laptop and everything is fine.
After loading firmware, if I open up SB3 in preview mode, this is what I get when I go to Help/About: The control box is not connected and no version of firmware number is available.
It’s as if the firmware installation is not taking (yes, I have turned UAC off).
Sorry to be so lengthy in my first post and any help will be greatly appreciated.
I’ve always been blown away/inspired by seeing what everyone else is able to do and look forward to being able to show some of my work in the near future.
Thanks
Jon Creel