Results 1 to 9 of 9

Thread: SB3 Freezes up

  1. #1
    Join Date
    Sep 2015
    Location
    Cullman, Alabama
    Posts
    14

    Default SB3 Freezes up

    Just connected a new computer and installed 3-6-46 (which is what I need for my PRTAlpha). Connection went fine (which is unusual for me), but everything Freezes up when I try to C3, C2 or JH. I can MH, move the gantry with either the J or M command, or us the K command to move. I have to totally shut the computer off and restart. I have installed firmware. Am I missing something obvious? Any help appreciated.

  2. #2
    Join Date
    Apr 2013
    Location
    Kennebunkport, Maine
    Posts
    4,419

    Default

    Jon, Just did the same thing for second Desktop last month, and I missed a couple automatic updates(shut off or uninstall), a couple of power settings that weren't set to NEVER turn off--had to go into advanced power options to get everything. Also it was searching for a wi-fi connection until I shut it off.
    Just mentioning as I had some glitches before I got everything right, had to do a UR and firmware and then all better.
    scott
    scott P.
    2013 Desktop/spindle/VCP 11.5**
    Maine

  3. #3
    Join Date
    Jan 2015
    Location
    Houston Texas
    Posts
    366

    Default

    Luckily I never have these issues and I have all the normal background processes running, virus scan, firewall, even virtual emulators

    I've never changed any setting either

    Running how it came out of the box

    Makes me wonder why so many experience issues and others do not.

    Driver/brand compatibility?
    Choose a job you love, and you will never have to work a day in your life.

  4. #4
    Join Date
    Dec 2007
    Posts
    2,383

    Default

    Are you plugged into a USB3 port

  5. #5
    Join Date
    Jan 2015
    Location
    Houston Texas
    Posts
    366

    Default

    Jerrys question made me remember I also only have a usb 3 connection on my surface tablet running Windows 8

    And the machine runs off a usb hub that also runs my wireless mouse - sharing the single usb 3 connection

    1 solid year and no issues

    So I just wonder if the issues people have are caused from something else and it's a quirk when it works from making changes
    Choose a job you love, and you will never have to work a day in your life.

  6. #6
    Join Date
    Sep 2015
    Location
    Cullman, Alabama
    Posts
    14

    Default

    Just got home and did all three of Scott's suggestions (thanks!). Still Freezes when I try c3, c2 or JH (may also be others).

    I can move the tool with j2, m2 and along a single axis. Any other feedback will be greatly appreciated.

    I was going to sent into tech support after trying Scott's suggestions.

    To those of you who never have issues such as this, I envy you.

  7. #7
    Join Date
    Dec 2000
    Location
    Thorp, WI
    Posts
    2,845

    Default

    Try running the speedtest.exe program found in "C:\Program Files (x86)\ShopBot\Diagnostics" and see what your transmission efficiency % is. The USB system on your new PC may not be up to the task. Are you using a USB hub? Using a hub can improve it by getting the SB controller on an 'Enhanced USB controller'. You can also use the USBview.exe in the same folder to see what kind of USB controller the ShopBot is on and what else may be on with it. Try to get it on a USB controller by itself. A wireless mouse/keyboard on the same USB controller can mess with it too.
    Scott




  8. #8
    Join Date
    Sep 2015
    Location
    Cullman, Alabama
    Posts
    14

    Default

    Scott - Thanks for all you help. You suggestions pointed me in the right direction and the addition of a usb 2.0 got my speed test up to 81% and the bot is running great. Thanks again!

  9. #9
    Join Date
    Dec 2000
    Location
    Thorp, WI
    Posts
    2,845

    Default

    Good to hear! Just for curiosity sake, what was the speed test % before?
    Scott




Similar Threads

  1. machine stops in tracks, freezes
    By maier54 in forum Troubleshooting
    Replies: 1
    Last Post: 10-28-2012, 12:20 PM
  2. Cabinet Parts Pro - Freezes
    By gsmith in forum Cabinetry and eCabinet/ShopBot Link
    Replies: 3
    Last Post: 12-07-2011, 10:00 PM
  3. Computer freezes up
    By cbradshaw in forum Archives2005
    Replies: 14
    Last Post: 09-28-2005, 02:20 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •