Page 1 of 2 12 LastLast
Results 1 to 10 of 20

Thread: Does Vectric still exist?

  1. #1
    Join Date
    Oct 2009
    Location
    Saylor Fine Woodworking, Monroe Oregon
    Posts
    95

    Default Does Vectric still exist?

    Anyone try to log into Vectric lately? They don't remember my old username and they won't let me create a new login. They also won't answer my phone calls or email.
    My concern is that if I upgrade to Aspire, there will be no support. Is the company going down?

  2. #2
    Join Date
    Nov 2012
    Location
    Lancashire, UK
    Posts
    61

    Default Vectric log-in

    Dear Richard

    I just managed to log in

    https://portal.vectric.com

    Sincerely and in good faith
    Martin Reid

  3. #3
    Join Date
    Oct 2000
    Location
    Willis Wharf, VA
    Posts
    1,628

    Default

    Remember that Vectric is in the UK which means they are 8 hours later than you in Oregon. My guess is that you'll hear from them in the morning.

    Bill

  4. #4
    Join Date
    Oct 2009
    Location
    Saylor Fine Woodworking, Monroe Oregon
    Posts
    95

    Default

    Bill, I took that into account. They must be 4 days behind, since that is when I first attempted contact. Just found out from a DNA test that I'm 65% English. I was hoping that would help.

  5. #5
    Join Date
    Oct 2009
    Location
    Saylor Fine Woodworking, Monroe Oregon
    Posts
    95

    Default

    Thanks for that Martin.
    For some reason I can't get into the site on any of my 3 computers and tablet.

  6. #6
    Join Date
    Dec 2007
    Posts
    2,290

    Default

    you need the email address that you use to create your account also a lot of Vectric emails go to your spam folder fer some reason

  7. #7
    Join Date
    Oct 2009
    Location
    Saylor Fine Woodworking, Monroe Oregon
    Posts
    95

    Default

    Uh, yes. I tried three email addresses, three different passwords over 4 days. Nothing in spam folders. Upon creating a new account I get an immediate "Customer not found

    Sorry, we couldn't find a known customer with that email address. If you have purchased software from us before then it is likely that we have the wrong email address for you. Please contact support to help us correct this."
    Right, jolly good. Using rudimentary American logic (I know, redundant) it only follows that they would NOT find my account since it is a NEW account.
    And the ultimate Catch 22, they won't return phone calls or email.


  8. #8
    Join Date
    Apr 2011
    Location
    near Atlanta, Georgia
    Posts
    105

    Default

    I just logged in with no issues

  9. #9
    Join Date
    Dec 2011
    Location
    Piedmont, SD
    Posts
    647

    Default

    Richard,
    You really got my attention, as I am considering upgrading to Aspire as well. I just logged in, no problems.
    Question: Did you buy your Vectric product direct, or through Shopbot? In the process of inquiring on upgrade costs a couple weeks ago, SB redirected me to open a new portal with Vectric, as they evidently are no longer forcing Shopbot version to be serviced by Shopbot, as they had in the past. Might try a quick call or email to Shopbot - they had to verify my purchase and identity before setting up my access directly to a Vectric portal, which now exists for Shopbot version of VCPro.

    I'm certain it's something simple...

    jeff

  10. #10
    Join Date
    Oct 2009
    Location
    Saylor Fine Woodworking, Monroe Oregon
    Posts
    95

    Default

    I just found out the issue. I bought the machine and software used with 4 hours on it in 2009. Dianne told me that I had to have a 'transfer' of the software ownership to Vectric and charged me $50. A week later I tried to buy an upgrade from Vectric, but they had no idea who I was. After several attempts at contacting Dianne, it became such a hassle I gave up.
    I just found out from the Shopbot folks that she never transferred the ownership. $50 circling the drain, now I get to pay full price if I want upgrades.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •