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Thread: Does Vectric still exist?

  1. #11
    Join Date
    May 2014
    Location
    Tucson, AZ
    Posts
    85

    Default

    and ....... it wasn't Vectric's fault at all.......

    Vectric's is at the top of the game for CNC software and provides great support. Been using their products for several years with ZERO issues.
    Jim

    96 x 60 PRSalpha, 5HP Colombo spindle, Custom indexer, Custom vacuum table, Custom Fire Extinguishing System

  2. #12
    Join Date
    Apr 2013
    Location
    Kennebunkport, Maine
    Posts
    4,094

    Default

    ALSO.....I have to say that is TOTALLY unlike Dianne!!
    She pulled our chestnuts out of the fire more than once by her prompt action and attention to detail on our 2 machines in different locations!
    First time I've EVER heard a bad interaction with her!
    Also Frank who took her place when she retired, was a GREAT person as well!!
    Usually only "Above and Beyond" stories from Sales.
    OP must have been an Outlier

    Just couldn't keep quiet with my 2 cents.
    scott
    Scott Plaisted
    2013 Desktop/spindle/VCP 9
    Maine

  3. #13
    Join Date
    Oct 2009
    Location
    Saylor Fine Woodworking, Monroe Oregon
    Posts
    95

    Default

    It was confirmed by Buddy Warner, that yes, Dianne collected money and never followed through. Buddy has graciously attempted to contact Vectric sales and they still refuse to register my software in my name. I am not going to beg for something I paid for. Finished with Vectric.

  4. #14
    Join Date
    Sep 2007
    Location
    Vectric Ltd., Alcester
    Posts
    32

    Default

    Hello Richard,

    This Is Mark from Vectric support.
    I believe that you may have misread or misinterpreted our response to you.

    What we asked you to send to us was the original email that ShopBot had sent to you, that contained your license details.
    You replied that you had previously sent your license details, but as was mentioned in our reply,
    i am afraid that those details were only partial details.
    I would guess that Dianne may have transferred your license and sent you some new license details,
    but that those details may not have been entered into your software.

    I replied to you again earlier this morning, as I mentioned in that reply, if you could please supply the information
    requested, we will be able to register your software for you.

    I hope that this helps.

    Cheers,

    Mark.

  5. #15
    Join Date
    Oct 2009
    Location
    Saylor Fine Woodworking, Monroe Oregon
    Posts
    95

    Default

    As previously stated in both this forum and to you, sir, Dianne did not send me an email, she sent me a receipt for my payment...hard copy. That copy has no information about registration.

  6. #16
    Join Date
    Oct 2009
    Location
    Saylor Fine Woodworking, Monroe Oregon
    Posts
    95

    Default

    Here is proof, check out the date. Of course the software will still show the original owner's name, Dianne didn't follow up with an email, that was confirmed by Shopbot support. Your blatant unwillingness to accept these simple facts is astonishing.
    Attached Images Attached Images

  7. #17
    Join Date
    Mar 2013
    Location
    Memphis TN
    Posts
    696

    Default

    Richard,

    I suggest you do the following:

    1. Drop the attitude. It's absolutely sabotaging your ability to get a simple thing done.
    2. Start cooperating. Both Vectric and Diane are willing and able to help you if you just do what you're asked.
    3. Think before firing off an inflammatory post. It really doesn't help to come off as an ignorant lout.
    4. Read with understanding. No doubt this is entirely your fault.

    So step back, relax, take a few deep breaths and start from the beginning. Call Diane on the phone and have a pleasant conversation. A couple of minutes of intelligent discussion will get this solve. This isn't rocket science. It's simple and done everyday.
    ShopBot Details:
    PRS Alpha 96x60x12
    4hp Spindle
    12" indexer
    Aspire
    Rhino

  8. #18
    Join Date
    Oct 2009
    Location
    Saylor Fine Woodworking, Monroe Oregon
    Posts
    95

    Default

    1. This has been ongoing for 8 years.
    2. I cooperated for 8 years.
    3. I have thought about it for 8 years.
    4. I have read with understanding for 8 years, apparently you haven't.
    From what I understand Dianne has retired. I have been talking with Buddy Warner, a representative of Shopbot. He has been attempting to help me.
    You would understand all this if you had read the post from the beginning and not decided to troll this conversation and act 'like an ignorant lout'.
    You may help by not making a judgement call on something you have no understanding about or ability to solve.

  9. #19
    Join Date
    Mar 2013
    Location
    Memphis TN
    Posts
    696

    Default

    Well, I suggest you stick with your "Done with Vectric" attitude and see just how far that gets you. Good luck pal. You're going to need it.
    ShopBot Details:
    PRS Alpha 96x60x12
    4hp Spindle
    12" indexer
    Aspire
    Rhino

  10. #20
    Join Date
    Sep 2007
    Location
    Vectric Ltd., Alcester
    Posts
    32

    Default

    Hello Richard,

    It is not a problem if you do not have an email from ShopBot
    if you could please supply the information that I requested in my reply to your last email, we will be able to register your software for you.

    I hope that this helps.

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