I'm sick of attitudes like this and you know what... he's fired. I cancelled his order. We clearly state it takes 2 to 3 weeks to ship as we custom paint our bat houses. RARELY do we ever miss that window, but we were blessed with more than 40 bat house orders in one week about 4 weeks ago and have struggled to get them out. In the end, we missed the 3 week window for 3 orders by a couple of days. We notified all three customers of the delay BEFORE the 3 week ship date and we always include an extra perk when we do ship. Two of the three were appreciative of the information.
One returned this...
"Had I know this, I would not have bought from you. You owe it to your customers to let them know the time needed to get their purchase. Poor business management. Not good for the bats, either "
I don't know what else he wants, it's on the order, it's in the shipping and return information, it clearly says it takes 2 to 3 weeks to ship. We rarely miss and we never hear complaints and such.
Now, after working so hard on the orders it got the best of my wife and made her cry. After working so hard to face such a rude uninformed comment.
After explaining the 40 orders etc... I ended with:
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I vowed early on to build the very best bat house and never have unsatisfied customers. To date we have done just that. To that end, I can see you are not a satisfied customer, I will cancel your order immediately.
Sorry it didn't work out, but honestly, I'd rather not work for anyone with your attitude, so you're fired.
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And I cancelled his order. I also left my phone number, I doubt he has the guts to call but hey, if he feels like it he's welcome.
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All that said, probably a bit of an over reaction but you know what? **** on him, he's fired, I don't want him to have one of our bat houses, he can go buy something else from someone else and have a nice life.
/RB