Wall unit

[kevin]

Our latest install. This unit is designed for easy install hence the different heights and as always I would love to be using mahogany but all I can do is what they ask for (birch tint).

[dlcw]

SWEET!. Nicely done Kevin. I'll bet you have a pretty happy customer with that project.

[kevin]

Thanks for the compliment Don. The customers were happy but the wife had a big case of buyers' remorse. She was freaking about the color to the point that I told them that it would cost them $300.00 for each extra coat or I will set it up at the back of the shop and sell it.
He came back to the shop the next day and said he was in love with the piece. I explained to him that looking at this piece in a shop environment is not the same as looking at it in your living room. It happens in 1 out 4 when the client cannot visualize. I guess sometimes it comes to the point of being firm and not letting them walking all over you. At the end of the day when it was all set up in the living room, it looked fantastic.

Kevin

[jsooter]

Great Job!

[loriny]

Nicely done Kevin. I really like the way you handled the compliant. Let that be a lesson to me.
Lorin

[kevin]

It just happens from time to time. I don't want to sound sexist but she was menopasal .
Or the other big mistake is don't let them make design changes during construction. It happened to me where there were about 5 changes and it affected the project later down the road which I hadn't forseen. It cost me a huge amount of time to clean up.

[bleeth]

Kevin-Remember that changes always equal two things-TIME & MONEY.
Whenever anyone wants to start changing something they have previously approved I let them know that they will have to pay for the re-engineering to verify the new design and second that they have just adjusted their delivery date unless they would like to pay premium rates for the overtime to get it done in the same schedule. That doesn't mean I'm an ogre about it, but it is a good way to control the client from taking over your life. Any change they make should always result in you first generating a piece of paper describing the change and if you don't care to charge them for some reason still put a value on it and then discount it to zero so they understand that you are giving something up. Then if (or usually "when") they start to overdo it it is easy to remind them of the "freebies" they already got.