Issues with Control Box Communication

[Malmey Studios]

Hello all, I an new to this board and in desperate need of help.

I just purchased and had delivered a 2006 PRTalphaBT 32" Desk top.
It was delivered yesterday and set up. All the electrical is up and running. I am having issues getting the computer to communicate with the control box, I have tried everything i can including downloading the driver (IOGear GUC232A), using windowns xp on an old system and trying vita, nothing seems to work.
Please help I do not want to feel like im out thousands, I could use a little St. Paddy's Luck.
Jeremey

[ron_moorehead]

What version of the ShopBot Control software are you using, have you downloaded the firmware to the control box? For the version of control software your using?

[gc3]

http://www.talkshopbot.com/forum/search.php?searchid=1143029

[Malmey Studios]

It looks like I am running 3.5.5, I tried downloading the firmware yesterday but I will gladly try it again
Trying Now
Thanks
Jeremey

[ron_moorehead]

I have to ask if your new to the ShopBot have you taken the control software out of preview mode and put it in the Cut/Move mode?

[Malmey Studios]

Gene,
Thank You, I did an extensive search of the forum yesterday, all the issues seem to point to the driver!
But it did not seem to work.

[ron_moorehead]

Can you see the ShopBot using the usbview under diagnostic tools under the utilites menu

[Malmey Studios]

Ron
It is not even letting get that far, its not matching the control box with the software.
I am very new to shop bot, but not to CNC. the previous guy that had the maching was here yesterday for over 12 hours helping me with the install, he was drawing a blank.

Im downloading the firmware now, it is going through a process I did not notice yesterday.

[Malmey Studios]

The firmware is downloading now, I will let you know shortly.
Thanks for the help

[Malmey Studios]

in Device Mgr it is reading USB to Serial Bridge in the COM Port i have it hooked to

[ron_moorehead]

Did the firmware download ok?

[Malmey Studios]

it is almost complete

[ron_moorehead]

Have you tried the speed test program.

[Malmey Studios]

no we could not get past the computer communicating with the control box

[Malmey Studios]

ok firmware downlocd is complete it seemed to be fine

[jerry_stanek]

If you have some problems give me a holler as I am only about an hour away. I will pm you my phone number.

[Malmey Studios]

Tom it seems to be working but now I have an E-Stop problem.
Thanks for all your help.
Jerry, thats awesome thank you I may take you up on that offer